Monday, Nov. 20, 2017
Love Biltmore Estates. If you live in the area, a season pass is the way to go so you can see the grounds in every season. It makes a great day-Trip with the family or a romantic weekend getaway. The house tour is really interesting, upgrade to the audio-headset at least once. If you don’t want to spend the money there are always tour guides stationed throughout the house to answer questions. The grounds are beautiful and if you like walking/hiking, it’s great to just walk around and explore. They’ve done an excellent job with all the restaurants and shops. The petting zoo for kids is a nice addition. I️ wish the playground was bigger and nicer but fingers-crossed they will improve it soon. I️ appreciate how nice the staff always is to us, maybe because we are members but I’ve had several occasions where they have apologized for mispronouncing my name - and it’s a silly thing that happens to my family often but only at Biltmore do we have the experience of staff apologizing and mentioning that they will try to say it correctly the next time we visit, it’s such a nice touch that I️ have to think they discussed in their job-training. They are all so consistently professional and polite, just a great customer service experience. We always look forward to spending a Saturday there with our kids or an evening for a date night - hoping to make a stay at the hotel on the grounds in the near future, I’ve heard good things about it, and like everything else there, it looks beautiful.